Reviews
Terrible customer service
Worked, until it failed after 3 months. Wrote customer service. It's only a $6 item but I assumed a quick email will get me a replacement. Not so. First, I had to fill a long form and submit evidence.... Then I was contacted with a request for additional information... I said most of the information has been submitted, but the answer was that the information on the submission is not available to the representative (imagine the incompetence!).... Then I was asked for a zoom image of this nail-size item (to capture the item number, which is not there at all, but was in my receipt). At this point I said "Enough. Send me a replacement or forget it"... To which the answer was "Can't. Company policy". I have never encountered such customer-hostile service. And what kind of company would not give its service representatives permission to use their judgement and waive the rules on $6 items?!
02/07/2020
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