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FAQs

  1. How to track your order?

    Please track your order via https://www.kentfaith.com/support with the order code .

  2. The estimated shipping time:

    The parcel can be shipped via a standard shipping which takes about 7-15 days or via Express shipping which requires about 5-7 days.

  3. The preferential policy(discount):

    If you put 2 items in one order , you will see a 10% discount in your checkout .For other preferential policy, please contact us at customer@kentfaith.com

  4. The process for returning the parcel:

    Plesae receive the parcel firstly, and then contact us at customer@kentfaith.com to ask for an returning address.

  5. What can you do if the product you receive is defective?

    Please provide some pictures and videos to the email customer@kentfaith.com to prove the problem.And then we will handle the issue with the highest efficiency.

  6. What can you do if the product you receive doesn't meet your expectations?

    Please contact us with details at customer@kentfaith.com .And then we will handle the issue with the highest efficiency.

  7. Can the tripod carry your camera lens?

    Please inform us the material of the tripod you want at customer@kentfaith.com

  8. If the backpack fits your camera lens?

    Please inform us the material of the tripod you want at customer@kentfaith.com

  9. How to return the parcel if you are not satisfied with the product?

    Contact us to ask for a shipping address at customer@kentfaith.com.

  10. What can you do if you want to cancel the order due to the long shipping time if the parcel is already on the way?

    Please receive the parcel and ask us for a shipping address at customer@kentfaith.com

  11. What can you do if you want to chnage the address?

    Please provide the address for us at customer@kentfaith.com .

  12. What can you do if you would like to know the countries we can ship to ?

    The parcels from our company can almost be shipped to the whole world, just make your order in our website and if there is limitation ,the system will remind you.

  13. what can you do if you want to add new orders?

    Please provide the SKU of the product for us at customer@kentfaith.com

  14. Do you need to pay customs duties?

    If there is customs duties,please kindly pay for it at first , and provide the receipt proof for us at customer@kentfaith.com .We will refund you half of the customs duties according to the receipt proof after you receive this parcel .