You will find some of the frequently asked questions about products. If you cannot find here an answer to your question please contact us
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We sometimes do partial shipping to help you receive certain items from your order faster. While most items can be processed within 1-3 days, some items may have longer processing time for various reasons including, for example, being in different warehouses.

Your order may also be divided into two or more packages if the total combined weight exceeds the weight limits of couriers.

If your order is divided into multiple packages, you will be able to see the estimated delivery times and individual tracking numbers for each package in separate tabs on your order's tracking page.
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We sometimes do partial shipping to help you receive certain items from your order faster. While most items can be processed within 1-3 days, some items may have longer processing time for various reasons including, for example, being in different warehouses.

Your order may also be divided into two or more packages if the total combined weight exceeds the weight limits of couriers.

If your order is divided into multiple packages, you will be able to see the estimated delivery times and individual tracking numbers for each package in separate tabs on your order's tracking page.

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It is possible that the order may have been accidentally submitted twice. However, please be assured that every Kentfaith order can only be charged once.

The first transaction may actually be a pending bank authorization for the amount of your order but will not be fully charged. Please confirm if the charges you see are listed as pending. If so, only one of the charges should get confirmed and appear on your statement while the other will automatically get dismissed. Depending on your financial institution, it may take a few days for the transaction to be processed.

You may need to wait for the two charges to be processed or contact your bank for more information. If both charges are confirmed, please CONTACT US for help.

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Please confirm the card has enough money or please use another card or pay by paypal.
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To protect the security of your payment, please enter the expiration date and security code for this payment.
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If you see a pending charge on your statement after your payment failed or the order was canceled, it's because there is an authorization hold on your account that is in the process of being reversed. You will NOT be charged for an order that had the payment fail or that has been canceled. Authorization holds are automatically removed when the payment fails or the order is canceled. However, it will still take some time, usually between 3-6 business days. If you need it removed right away, please contact your bank as we're unable to remove it for you.
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If you come across 3D Secure (3DS) authentication during your payment, no need to panic. Simply follow the instructions and fill in the required information (usually a one-time code sent via SMS or email). After completing this quick step, you can complete your payment.
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3D Secure (3DS) is an authentication method that provides an additional layer of authentication for credit card transactions, which is implemented by your bank and card scheme to reduce online transaction fraud. 3DS aims to verify customers' identity with the card issuer during payment.
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The numbers refer to the magnification and the diameter of the objective lenses. For example, in the specification "8x42" for a pair of binoculars, "8x" indicates the magnification, meaning that the viewed object will appear eight times closer than it would to the naked eye. The "42" refers to the diameter of the objective lenses in millimeters, which determines how much light the binoculars can gather for a brighter image.
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To use a WiFi endoscope camera with a Samsung Android device, follow these steps: 1. Download and install the compatible app for your WiFi endoscope camera from the Google Play Store. 2. Turn on the WiFi endoscope camera and connect it to your Samsung Android device's WiFi network. 3. Open the app and select the WiFi endoscope camera from the list of available devices. 4. Adjust the camera settings, such as resolution and brightness, as needed. 5. Start using the camera to capture images or videos, or to view live footage. Note that the specific steps may vary depending on the brand and model of your WiFi endoscope camera. It's important to read the user manual or instructions that came with the camera to ensure proper setup and usage.