2. please check if the email you put in our website is right to receive order confirmation.
3. Please enter a valid email when you register and verify your email address for order confirmation, shipping notification, emergency contact, etc.
4. if you find wrong email was filled, please contact us to correct it in our system.
2. If the parcel was returned due to wrong address/buyer reasons but can be resend, you will need to pay for the resend shipping fee of EUR8, thanks for understanding.
There are 2 reasons why an order might not appear in your Order List.
1. The payment system encountered an error when you placed the order(failed order);
2. You placed your order as guest (without logging in to a Kentfaith account first).
If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the payment information. Then CONTACT US by providing the transaction ID, invoice ID or your PayPal email address and our customer service center will resolve the issue.