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You will find some of the frequently asked questions about products. If you cannot find here an answer to your question please contact us
Q
Why was I charged twice?
A

It is possible that the order may have been accidentally submitted twice. However, please be assured that every Kentfaith order can only be charged once.

The first transaction may actually be a pending bank authorization for the amount of your order but will not be fully charged. Please confirm if the charges you see are listed as pending. If so, only one of the charges should get confirmed and appear on your statement while the other will automatically get dismissed. Depending on your financial institution, it may take a few days for the transaction to be processed.

You may need to wait for the two charges to be processed or contact your bank for more information. If both charges are confirmed, please CONTACT US for help.

Q
Not Sufficient Funds?
A
Please confirm the card has enough money or please use another card or pay by paypal.
Q
Why said Invalid Card Verification Value(CVV) on my payment?
A
To protect the security of your payment, please enter the expiration date and security code for this payment.
Q
Why are there pending charges after my payment failed or the order was canceled?
A
If you see a pending charge on your statement after your payment failed or the order was canceled, it's because there is an authorization hold on your account that is in the process of being reversed. You will NOT be charged for an order that had the payment fail or that has been canceled. Authorization holds are automatically removed when the payment fails or the order is canceled. However, it will still take some time, usually between 3-6 business days. If you need it removed right away, please contact your bank as we're unable to remove it for you.
Q
What to do with 3DS authentication?
A
If you come across 3D Secure (3DS) authentication during your payment, no need to panic. Simply follow the instructions and fill in the required information (usually a one-time code sent via SMS or email). After completing this quick step, you can complete your payment.
Q
What is 3D Secure (3DS)?
A
3D Secure (3DS) is an authentication method that provides an additional layer of authentication for credit card transactions, which is implemented by your bank and card scheme to reduce online transaction fraud. 3DS aims to verify customers' identity with the card issuer during payment.
Q
Why do i need to verify my payment on my order?
A

We apologize for any inconvenience. It is required by your bank, please kindly have a check with them. Also please check your email and reply with the requested documents if necessary.

Thank you for your understanding and cooperation.

Q
What kind of payment methods do you have?
A

We support Credit/Debit Card , PayPal and Online bank transfer. Usually, customers pay orders with their cards and PayPal.
Notes: Kentfaith accepts Visa, MasterCard, American Express, Maestro, Discover & Diners Club.

Q
Why was i charged twice?
A
Please do not worry. We would love to sort this out for you. You may have placed an order more than once. Please check 'My orders' and you will see all the paid orders.If you do not see any duplicate orders, please CONTACT US directly. We may ask for screenshots of the bank charges along with any account information.
Q
Why did my order payment fail?
A

Please ensure that your card details and personal information have been entered correctly.
Below are some of the most common reasons for why your credit card was declined:

- You did not honor your credit card issuing bank;
- The funds in your card are not sufficient to complete your purchase;
- The card has expired or the new card has not been activated yet;
- System section time-out;
- Your card has been stolen or is lost;

Can’t see the credit card option?
Payments with a credit card are only activated for specific countries our intermediaries operate in. If you can not use a credit card, you can still select other payment methods, like PayPal.

We do not have access to your credit card information, and thus we suggest you complete the transaction with another credit card or payment method if the problem persists or CONTACT US for help.