You will find some of the frequently asked questions about products. If you cannot find here an answer to your question please contact us
If you paid with shipping fee, we will only refund the product fee excluded the shipping fee which is used for your quicker shipment
1. Please reach out to Kentfaith customer support to initiate a return. Please state the reason for return; Please note that returns without customer service authorization will not be accepted, and the return address given by us shall prevail
2. Kentfaith support will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to Kentfaith support with the following information:
Name of the courier
Tracking number
Below please find enlisted some of the most common reasons:

1. The order was split: check if your order has been split on the My Orders page of your account;
2. You ordered from different warehouses: if you have placed an order from different warehouses, you will receive the products separately;
3. We made a mistake: on rare occasions, an item may not have been placed in the right package;
4. The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.
If the status of your order shows that it was not split, you could direct go to the live chat asking assistances or do not hesitate to CONTACT US .
1. Please Subscribe Kentfaith Youtube, there are many operation videos
2. Please check on the listing page
3. CONTACT US for help.
When you receive your item, please check your item carefully. If the package appears damaged, 
please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.
Dear K&F customer, Our accountant will complete the refund within 3-6 business days. We will refund to the account that you used to pay us. (Refunds on holidays will be delayed.) Thank you very much for your support and understanding. If you do not receive it in 3- 6 days, please kindly contact us through email:
Dear K&F customer, After you send the email, our customer service staff will reply to your email promptly during office hours. If you do not get a reply, maybe the email will be bounced due to the reason it was sent. Please try to send it again. We will do our best to solve your problem.