Q
One or more items are missing when I open the package. What can I do?
Answer Question
A
Below please find enlisted some of the most common reasons:
1. The order was split: check if your order has been split on the My Orders page of your account;
2. You ordered from different warehouses: if you have placed an order from different warehouses, you will receive the products separately;
3. We made a mistake: on rare occasions, an item may not have been placed in the right package;
4. The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.
If the status of your order shows that it was not split, you could direct go to the live chat asking assistances or do not hesitate to CONTACT US .
1. The order was split: check if your order has been split on the My Orders page of your account;
2. You ordered from different warehouses: if you have placed an order from different warehouses, you will receive the products separately;
3. We made a mistake: on rare occasions, an item may not have been placed in the right package;
4. The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.
If the status of your order shows that it was not split, you could direct go to the live chat asking assistances or do not hesitate to CONTACT US .
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