Works well. Had sone issues setting but customer support video called to get it working. Nancy was a great help in getting it all figured out.

I absolutely never leave reviews- but for this… I HAD to. I’m extremely disappointed with the lock and the lack of costumer service for this product. The lock installation was very simple and was completed without any problems. Not even 2 weeks after getting installed, the lock jammed and locked me out of my house. I checked the battery, and it was fine. All my codes and fingerprints would prompt the machine to “unlock” yet it wouldn’t actually unlock. I tried to use the key to manually open the door, and it was still jammed. I followed instructional videos, but the only way to reset your lock is if you have access to the battery compartment. This would have been great if I wasn’t locked out and had no way to access that. I tried to contact costumer service, but they have no phone number listed online, and it takes up to 48 hours for costumer service to answer emails. I had to pay $159.00 for a locksmith to come out to my house and break the lock off. I’m furious. I emailed the Smonet costumer service, and I have yet to hear a response. I’m EXTREMELY disappointed in this product for the price and poor quality.Update: Jan 30, 2022- Smonet will be sending a replacement lock and a gateway access device to replace my faulty product