I’m rather disappointed with this purchase. I’ve had the set for less than 2 years and it has many issues. I felt that I did the right thing by contacting their customer service before writing a bad review. Sadly, it didn’t resolve the issue or make me feel better about the situation in any way. We attempted some troubleshooting and in the end they agreed it was a faulty product but simply sent me a link to buy a new one. Why would I want to buy the same product that isn’t working now? Usually a company would stand by their product and provide replacement parts so that you’ll be happy and offer positive reviews, either written or verbal. This was a poor choice on their part. Parents definitely talk and selling faulty products, then offering poor service is something that people discuss.All of that being said, I’d encourage you to look for a different monitor.Cons:-There are times when the connectivity is so bad that I can’t see or hear my child. When that occurs you’re basically holding a paperweight.-The light of the monitor is very bright and often comes on/ stays on for no reason despite trying to turn off the display.Pros:-When it works properly it’s an all around great monitor with decent night vision, a good turn radius, and the ability to play lullabies.