I've had the radio one month and so far so good. It wasn't the easiest to program with CHIRP but I managed. I think it had more to do with the instructions of the website. the radio works fine and it's loud and clear. It's perfect for its intended use, a small portable radio for emergency use and an excellent starter radio. I can hear local FM radio broadcasts, which is good during emergencies. It's very small, light and easy to carry. It comes with a lanyard, two antennas, battery, belt clip, and earpiece. Instruction manual is decent but you need to know "tech talk" to know what everything is (at least for me, I'm new to Ham radio). I found YouTube (hoshnasi) and (David Casler) helpful for this as well as setting up. I bought the NA-3201 antenna with it and when assembled there's a gap in between the antenna and radio. There's a rubber gasket that comes with the antenna that is used but I thought it would cover the gap, instead it seals between the radio and antenna but still leaves the gap open to collect dust and debris. Once i get my ham license and get more familiar with it I'll post an update.