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Update After returning their product, support contacted me and explained the miscommunication to make things right they sent me a complimentary product without asking. This shows they will back their product for this reason I definitely would recommend them. I had a problem with the microscope not shutting off, I contacted support and explained the problem they suggested holding down the power button, which I already did. I sent a second email with no response waited a day no response I sent a third email and finally got a response the next day saying they would replace it. by this time I already returned it for a refund. if support had followed sooner this could have been avoided. with the exception of the power button issue, the microscope did work well, I really just wanted a working replacement.
31/01/2021
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