Ordered two of these radios hoping to use them for the weekend. Received them a day early, the radio I purchased for myself even on it's highest setting sounded as if something were muffling the speaker. The second radio has no issue with blasting out the vocals on all 3 bands. It's an epic radio, when it works.I contacted the support desk (Email only/webform only) and stated my issue, they replied same day with a one line comment. "Submit an RMA: *Link Removed*" No, we apologize for the DoA product, No attempt at resolving the issue or addressing it, straight to RMA. The link led me to yet another web form to which I must wait another business day to receive word back on whether or not they will accept the fault or give me some instructions on how I might remedy the issue myself (something the initial contact email failed to do which has me pondering if it's a known issue and that's why it was immediately sent to RMA.)While filling out this review I have received the response to the RMA! It's been approved, granted I pay for shipping of the radio to their support in South Dakota, an additional cost of ~$14. (Something I can do for free through Amazon, much quicker and I can guarantee with better customer service) Mind you that's the cheapest rate for me to ship to Baofeng support, it puts the radio in their hands on the 8th, add a day for support to do their magic and ship back, that's landing the radio back no earlier than towards the end of the month (6 days to support+1 support troubleshooting+6 return shipping=13 days minimum). 13 Days. I ordered the damn radio on the 30th of last month. Literally the postal carrier will have possession of the radio longer than I will, plus I'll have to pay more for repairs (if I'm crazy and decide to RMA through Baofeng and not Amazon).