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You will find some of the frequently asked questions about products. If you cannot find here an answer to your question please contact us
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The logistics tracking number will be sent to the mailbox or upload to your order where you placed the order 2-3 days after you place the order. If you still do not receive the email, please check whether the email account you filled in when placing the order is accurate or contact us for help.
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1. please check your Junk folder as it might be waiting for you there.
2. please check if the email you put in our website is right to receive order confirmation.
3. Please enter a valid email when you register and verify your email address for order confirmation, shipping notification, emergency contact, etc.
4. if you find wrong email was filled, please contact us to correct it in our system.
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No, rejecting a package can easily cause it to be lost, except in the case of customer service authorization. If you reject a package privately, 
1. Free shipping orders: K&F Concept will deduct 20% of your order amount to compensate for the loss of shipping costs.
2. Express shipping orders: K&F Concept will deduct the shipping fee you paid, and returning shipping fee and tax fee are responsible by you. 
3. Some refused parcel can arrive our shipping service's overseas warehouse, if you still need it, just need to pay shipping fee EUR8 of for resend parcels 
4. K&F Concept will not issue refunds if local customs dispose of rejected packages.
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1.After the goods is shipped, a shipping notice email will be sent to you. Please pay attention to check your parcel. It will contain the tracking number and tracking websites if the order is tracked.
2. On the website bottom, there is a button of LOGISTICS TRACKING, you can choose to put your ORDER ID, or email address to check your order status
3. You can also refer to information below:

Air mail with tracking number: https://www.17track.net/en
EMS express: //www.ems.com
DHL: //www.dhl.com
UPS: //www.ups.com
FEDEX: https://www.fedex.com/en-cn/tracking.html
UBI: http://ubismartparcel.gotoubi.com/

4. If none of them can help you track the goods well, please CONTACT US.

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1. If your order has not been shipped out, we can change the address for u/ but if it has been shipped out, we can not change it anymore. All orders completed before 9:00 am GMT+8(Mon-Sat) will be shipped on the same day as ordered.
2. If the parcel was returned due to wrong address/buyer reasons but can be resend, you will need to pay for the resend shipping fee of EUR8, thanks for understanding. 
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Yes, register an account to enjoy member rights, such as rewards points (which can be reduced by the corresponding amount at the checkout) and newcomer coupons, VIP prices, VIP coupons, give away and free product trials
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We can ship our products to almost every country and can offer a free shipping service for most of them.

You can check on the checkout page to see if shipping is available for you. if no , please CONTACT US for help.

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If an item is no longer listed it is likely it has been discontinued or your search way is wrong, you can search by product keywords, model name, SKU to find it; however if you really liked something and you can’t find it anymore. Details, please CONTACT US to get more information.
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There are 2 reasons why an order might not appear in your Order List.

1. The payment system encountered an error when you placed the order(failed order);
2. You placed your order as guest (without logging in to a Kentfaith account first).

If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the payment information. Then CONTACT US by providing the transaction ID, invoice ID or your PayPal email address and our customer service center will resolve the issue.

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Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country, this usually happened to some Sounth American countries like Brazil, Mexico, Argentina which is decided by your custom policy. Other countries generally have no tax issues(with free shipping).

Taxes and fees depend on the type of goods you buy and the value. Different countries may have different tax policies on specific products. You can confirm this with your local customs.

Kentfaith can’t give you advice or information about tax rates and customs charges in your country.

Please note that ALL import taxes / duties are the buyer’s responsibility. Kentfaith is not responsible for any tax invoice charged on its products.